Help

Delivery Issues

If you haven't received a download link following a purchase, please check the following before contacting us:

  • Have you checked your spam folder? 
  • If you paid with PayPal, please check the email address associated with your PayPal account.
  • If you use Gmail, check your "Promotions" tab, as Gmail has been routing our download link emails to this section. Be sure to change the labeling in Gmail to ensure future deliveries. If not there, check archives (it may have skipped the inbox).

If still nothing, contact us and we'll trigger a new delivery.

Download Issues

If you've experienced problems downloading a purchase or if a file appears to be missing, please contact us. It might be a lapse between our store and our digital delivery service. 

If you are having trouble downloading your digital files when clicking the download link, please see the attached image for a tip on what to do. If the link is opening an MP3 player in a new window, 'right-click' on the link text and select "Save link as..." from the menu options.

File Formats

iLLStreet offers 320kbps MP3 files for most releases.

Wholesale

We wholesale CD’s and Vinyl from Family Grind Entertainment. If you are interested in stocking physical media, please contact Moses at moses@illstreetonline.com

We do not currently wholesale non-music products, though if you are interested in stocking any of our self-produced graphic tees, please send us an email and we'll see what we can do.